Refund and Return Policy for Luxe Gemstonee

Effective Date: October 11, 2024

At Luxe Gemstonee, we strive to provide our customers with high-quality jewelry and an exceptional shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the terms and conditions for returns and refunds.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item is in its original condition, unworn, and unused, with all tags and packaging intact.
  • You initiate the return within 30 days of receiving your order.
  • Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@luxegemstonee.com with your order number and reason for the return.
  2. Receive Instructions: We will provide you with a return authorization and instructions on how to send the item back.
  3. Pack the Item: Carefully pack the item in its original packaging to prevent damage during transit.

3. Return Shipping

  • Customers are responsible for the return shipping costs unless the item is defective or we made an error in processing your order.
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the item is returned safely. Luxe Gemstonee is not responsible for items lost or damaged during return shipping.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

5. Exchanges

If you wish to exchange an item for a different size or style, please follow the return process outlined above, and then place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide you with a prepaid shipping label to return the item at no cost to you. Upon inspection, we will either replace the item or issue a full refund.

7. Non-Returnable Items

The following items are non-returnable:

  • Personalized or custom-made jewelry.
  • Gift cards.

8. Changes to This Policy

We reserve the right to update this Refund and Return Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically to ensure you are aware of our current return procedures.

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us:

Thank you for shopping at Luxe Gemstonee. We appreciate your business and are committed to ensuring your satisfaction with every purchase.